How do you manage people and teams to achieve their best performance? Well, more than likely, you use a performance management system established to produce a good quality product and service while achieving a strong profit margin. However, these types of systems usually refer to people in a numeric manner: “That’s Jane Smith, she ranked ninth in all her areas of performance last year.” I am not sure what these kinds of performance metrics say about Jane’s performance or what she is truly capable of achieving, but far too often we go through this process twice a year in our organizations and that is what we call our performance management system.
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